Consumers who owned, leased or purchased a 2014-2019 Toyota 4Runner, Avalon, Highlander, Mirai, Prius, Sequoia, Sienna, Tacoma, Tundra, Venza, Yaris or certain related models in Arizona, California, Colorado, Georgia, Illinois, Minnesota, Missouri, New York, Ohio, Oregon or Washington as of Aug. 18, 2025, may be eligible to receive benefits from a class action settlement.
Toyota Motor Sales U.S.A. Inc. agreed to settle a class action lawsuit alleging certain Toyota vehicles’ hands-free Bluetooth phone systems caused an echo for the person on the other end of the call. The plaintiffs claimed Toyota failed to disclose this issue, violating consumer protection laws in several states.
Who are the class members?
Individuals or legal entities are considered class members if, as of Aug. 18, 2025, they meet all of the following criteria:
They purchased, owned or leased or previously purchased, owned or leased one of the following Toyota vehicles:
- 2014-2019 4Runner
- 2015-2018 Avalon
- 2015-2018 Avalon HV
- 2014-2019 Highlander
- 2014-2019 Highlander HV
- 2016-2018 Mirai
- 2016-2019 Prius
- 2017-2019 Prius Prime
- 2015-2019 Prius V
- 2014-2019 Sequoia
- 2015-2017 Sienna
- 2014-2019 Tacoma
- 2014-2019 Tundra
- 2015 Venza
- 2018-2019 Yaris
They purchased, owned or leased the vehicle in one of these states:
- Arizona
- California
- Colorado
- Georgia
- Illinois
- Minnesota
- Missouri
- New York
- Ohio
- Oregon
- Washington
What can class members receive?
This settlement does not provide cash payments or reimbursements to class members. Instead, the relief is entirely injunctive and consists of a comprehensive outreach program designed to educate class members about the echo issue and provide step-by-step instructions for adjusting Bluetooth and volume settings to address the problem.
The outreach program includes:
- Access to a dedicated volume adjustment protocol website with detailed instructions and an educational video
- Direct communications to current owners or lessees in the class states via U.S. mail or email with information about the echo issue, enhanced instructions and QR codes to the relevant websites
- A phone number with recorded answers to common questions about the volume adjustment protocol
- Targeted social media ads with links to resources
- Updated technical tips for Toyota dealers, including enhanced instructions and a link to the volume adjustment protocol website and video
No action needed to receive benefits
Class members do not need to file a claim or take any action to receive settlement benefits. Toyota will provide benefits automatically to all eligible class members.
Those who have questions about the volume adjustment protocol can visit www.ToyotaVolumeAdjustmentProtocol.com or contact the settlement administrator at 1-888-835-5756.
Settlement fund
The settlement fund covers:
- Settlement administration costs: To be determined
- Attorneys’ fees: Up to $2,850,000
- Attorneys’ expenses: Up to $300,000
- Service awards to class representatives: Up to $95,000 total
- Outreach program costs: To be determined
When will the Toyota hands-free calling outreach program begin?
The outreach program began on Aug. 18, 2025.
Why is there a class action settlement?
The class action lawsuit alleged certain Toyota vehicles had a defect in their hands-free phone systems, causing an echo for the person on the other end of a call. The plaintiffs claimed Toyota failed to disclose this issue, allegedly violating consumer protection laws in several states.
Toyota denied any wrongdoing but agreed to settle to avoid the risks and costs of further litigation. The settlement provides injunctive relief through an outreach program to educate and assist affected vehicle owners and lessees.
Important dates
Fairness hearing: March 2, 2026